Sol Casino Personal Data Processing

Sol Casino, as a data controller, has a legal obligation to players to process their personal data so that they can participate in games and receive support services. This document, called the Privacy Policy, explains what personal information we collect from players, why we collect it and how we use it.

If you wish to use this site, you must agree to our privacy policy. This policy explains how we collect and use your personal information. If you do not agree to these terms or do not want us to collect and use your personal information, do not use this site.

Collection of personal data

We need some personal information so that we can use and process it. This includes, but is not limited to:

  • When you fill out the forms on the account registration pages, you will need to provide us with some information. This includes your first and last name, date of birth, e-mail address and telephone number. You may also provide this information by email or on the Website.
  • Player Account history, including any activity on the Website(s) or through other means of communication.
  • We may need certain documents from you to verify your account, process deposits or withdrawals, and to check for fraud. This may include passport scans, pay stubs, bank statements, etc.

Where is the data used?

We use the personal information we collect from you to provide our services. We will use your information for the following purposes:

  • We use credit cards and online payment systems to process your bets and transactions;
  • We provide gaming and other ancillary services that you request on our Website;
  • We provide customer support, such as assistance with setting up and managing your account.
  • Compliance with anti-money laundering and counter-terrorist financing laws.
  • We monitor and investigate transactions to prevent fraud, abuse of terms, money laundering and other illegal or irregular gambling activities.
  • We analyze customer trends by evaluating marketing surveys (participation in surveys is not mandatory and you can always opt out).
  • We research and examine aggregated data.

Obtaining personal information

We will not collect personal information about you without your knowledge. We may automatically collect certain information about you if you use our services or interact with us.

We may also lawfully obtain certain personal information from online merchants and service providers, such as fraud prevention companies. In addition, we reserve the right to engage the services of third-party vendors to provide technical support in processing your online transactions and original game content.

Data disclosure

If Sol Casino learns that a player has done something dishonest, such as cheating or stealing money, the company may tell other people about what that player has done.

Safety is guaranteed

Sol Casino is committed to providing players with a secure gambling experience. We utilize the latest technology to ensure the security of all player data.

Data storage

As set out in our General Terms and Conditions, you and the Casino may decide to close your Player Account at any time. If your Account is closed, we will keep your personal data on file for the period of time required by law. This data will only be used if required by the authorities in connection with financial or tax reports, fraud, money laundering or investigation of any other illegal activity.